Refund policy

Last updated: January 06, 2025

Subscription-based Services

• Monthly/Annual Subscriptions: If you have subscribed to our software service on a monthly or annual basis, we do not offer refunds for unused portions of the subscription period. However, you can cancel your subscription at any time, and it will not renew for the next billing cycle.

• Free Trials: If you have signed up for a free trial of our software service, and you decide not to continue with a paid subscription, you must cancel your subscription before the trial period ends. Failure to cancel the subscription will result in automatic billing for the chosen subscription plan.

Service Interruptions or Downtime

We strive to provide uninterrupted access to our software services. However, there may be instances of temporary service interruptions or scheduled maintenance. We do not offer refunds for such interruptions, as we work diligently to minimise any inconvenience caused. In case of prolonged service downtime or unavailability, we will make reasonable efforts to rectify the situation promptly. However, we do not provide refunds for the downtime itself.

Technical Issues and Support

If you encounter technical issues or difficulties with our software service, we have a dedicated support team available to assist you. We encourage you to reach out to our support team, providing detailed information about the problem you are facing. Our support team will make every effort to address and resolve technical issues promptly. If a genuine technical problem cannot be resolved within a reasonable timeframe, we may consider providing a partial refund on a case-by-case basis.

Change of Mind or Dissatisfaction

We do not offer refunds based on change of mind, dissatisfaction, or if the software service does not meet your specific needs or expectations. We recommend thoroughly evaluating our software service features, functionalities, and compatibility with your requirements before subscribing or making a purchase.To assist you in making an informed decision, we provide product demonstrations, documentation, and trial periods where applicable.

Unauthorized Use or Violation of Terms of Service

If we find evidence of unauthorized use, misuse, or violation of our terms of service, we reserve the right to suspend or terminate your access to our software service without providing a refund.By subscribing to or purchasing our software service, you acknowledge that you have read, understood, and agreed to our refund policy outlined above. If you have any further questions or require clarification, please contact our customer support team, and we will be happy to assist you.